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Privacy Policy

A & B Resilient Heart Psychotherapy
Last updated: January 2026

A & B Resilient Heart Psychotherapy is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy explains how personal information is collected, used, stored, and protected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

1. Collection of Personal Information

We collect personal information only when it is voluntarily provided by you. This may include:

  • Name, email address, phone number

  • Intake and consent information

  • Health and mental health–related information

  • Appointment and scheduling details

  • Billing and payment information

Personal information is collected solely for the purpose of providing psychotherapy services or responding to inquiries.

2. Use of Personal Information

Personal information is used for the following purposes:

  • Providing psychotherapy and related professional services

  • Scheduling and managing appointments

  • Communicating with clients regarding care or administrative matters

  • Maintaining clinical records as required by professional standards

  • Processing payments and issuing receipts

  • Meeting legal, ethical, and regulatory obligations

Personal information is not shared or used for marketing purposes without explicit consent.

3. Online Booking, Intake Forms, and Records

This practice uses Jane App, a secure, Canadian-based practice management system, to manage online booking, intake forms, clinical records, and billing. Jane App complies with Canadian privacy and security standards and uses encryption and secure servers to protect client information.

Clients are encouraged to review Jane App’s privacy and security policies directly.

4. Disclosure of Information

Personal information is kept confidential and will not be disclosed without consent except in circumstances required or permitted by law, including:

  • Risk of serious harm to the client or others

  • Suspected abuse or neglect of a child or vulnerable person

  • Legal requirements such as court orders or subpoenas

  • Professional consultation or supervision (with identifying details minimized)

5. Data Storage and Security

Reasonable administrative, technical, and physical safeguards are used to protect personal information from unauthorized access, disclosure, loss, or misuse. Records are retained in accordance with professional regulatory requirements.

6. Website Use and Cookies

This website may collect limited non-identifying information (such as browser type or page visits) for website analytics and performance purposes. Cookies may be used to improve user experience. No personal health information is collected through cookies.

7. Electronic Communication

Email and electronic communication are subject to privacy risks. By choosing to communicate electronically, clients acknowledge and accept these risks. Sensitive or confidential information should not be shared via unsecured email.

8. Access to Information

Clients have the right to request access to their personal information and request corrections where appropriate, subject to legal and professional limitations.

9. Changes to This Policy

This Privacy Policy may be updated periodically. The most current version will always be available on this website.

10. Contact Information

If you have questions or concerns regarding this Privacy Policy or the handling of personal information, please contact:

A & B Resilient Heart Psychotherapy
Email: admin@abresilientheartpsychotherapy.ca
Website: https://www.abresilientheartpsychotherapy.ca

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